We strive to ensure you’re satisfied with your beat purchase. If you encounter any issues, please review our refund policy below for guidance:
1. Eligibility for Refunds
Refunds may be issued for the following reasons:
The beat purchased is defective or unusable.
The wrong beat was delivered.
Accidental duplicate orders.
Refunds will not be issued for:
Change of mind or dissatisfaction based on personal preference.
Failure to read the beat description or understand licensing terms.
2. How to Request a Refund
Refund requests must be submitted within 14 days of purchase. Please provide details about the issue, along with any necessary evidence, such as audio recordings or screenshots.
Additional information may be requested to validate your claim.
Refund decisions will be made at our discretion based on compliance with this policy.
3. Refund Processing
Approved refunds will be issued to the original payment method.
Processing typically takes up to 7 business days after approval.
4. Non-Refundable Purchases
Customized beats or beats tailored to your specifications are non-refundable once production begins.
Exclusive rights purchases are non-refundable after the license agreement is signed.
5. Termination of License
If a refund is granted, your license to use the beat will be terminated. You must cease all use of the beat in your projects.
6. Contact Us
For questions or refund requests, reach out to us at contact@jacobvallen.com